What is Saltpur?
Saltpur offers authentic Himalayan salt products crafted in Pakistan and distributed worldwide. From salt lamps and candle holders to edible salts and spa crystals, each product is made using natural Himalayan salt and shaped by skilled artisans.
Are your products genuine Himalayan salt?
Yes. All Saltpur products are sourced directly from the Himalayan region in Pakistan, known for its naturally rich mineral salt deposits.
Do the lamps melt or reduce in size?
Himalayan salt attracts moisture. Lamps do not dissolve under normal indoor conditions, but placing them in humid areas or near water sources may cause surface moisture. Keeping the lamp on regularly helps evaporate moisture.
What benefits do Himalayan salt lamps offer?
Many people love Himalayan salt lamps for their warm glow and calming ambiance. They are often used to create relaxing spaces in homes, offices, spas, and wellness studios.
Note: Saltpur does not make medical claims. Our lamps are for wellness & décor purposes.
Are all lamps hand-carved?
Yes. Each Saltpur lamp is hand-carved by artisans, making every piece unique in shape, texture, and hue.
Do you have a physical store?
Yes. Visit us at:
Unit 14, Twin Park, 96, 2nd Avenue, Kew 2090, Johannesburg
Store hours: Mon–Fri, 9AM–5PM
How can I contact support
📞 +27 (South Africa number here)
📩 support@saltpur.co.za
Or use our Contact page.
Do I need to keep my lamp on all the time?
For best results, keep your lamp on regularly. Like any electrical device, avoid leaving it unattended for long periods.
What if moisture forms on my lamp?
This is natural. Simply turn it on to dry it, or wipe gently with a dry cloth.
Can I use energy-saving bulbs?
Yes, but standard incandescent bulbs (15W–25W) offer better warmth for natural drying and glow.
Is it safe to keep the lamp on overnight?
Use your lamp responsibly. If leaving it unattended makes you uncomfortable, turn it off.
Where do you ship from?
Orders are shipped from our Johannesburg distribution facility.
Do you ship internationally?
Yes, we ship worldwide. Shipping cost varies by destination and weight.
How long does delivery take?
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- Within South Africa: 2–5 business days
- International: Timing varies by courier & location
Most orders dispatch within 1–3 working days.
Will I receive a tracking number?
Yes. Once your order ships, tracking details are emailed to you.
Can I arrange my own courier?
Yes. Please contact us if you’d like to collect or ship through your own courier.
What is your return policy?
We accept returns of unused and unopened products within 30 days of delivery.
Shipping costs are non-refundable, and a small restocking fee may apply.
My order arrived damaged, what should I do?
Send clear photos and your order number to our support team immediately. We will assist with a replacement or refund.
I received the wrong item. What now?
Contact us and we will fix it right away.
What payment methods do you accept?
Visa, MasterCard, bank transfer, EFT, cash (in-store), and select digital payment methods.
Can I place an order without a credit card?
Yes. You can place your order via email or WhatsApp and pay via EFT before dispatch.
Do you offer wholesale?
Yes. We supply retailers, spas, wellness brands, and distributors.
Is there a minimum order?
Yes. Minimums may apply depending on product type. Bulk pricing tiers are available.
How do I open a wholesale account?
Submit a wholesale request form on our website. Our team will review and approve within 1–2 business days.
Do you offer private label or custom branding?
Yes, for qualifying bulk orders. Share your requirements and we will guide you through custom branding options.
What shipping options are available for bulk orders?
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- Local delivery or pickup in Johannesburg
- National courier shipping
- International pallet shipping & container orders from Pakistan
Freight quotes are provided based on destination, weight, and order volume.
What payment terms do you offer wholesale partners?
Prepayment is required for initial orders.
Approved trade partners may apply for credit terms.
Compliance & Wellness Disclosure
Saltpur products are natural decor & mineral goods. Wellness benefits vary by individual preference and environment. We do not claim medical or therapeutic results.