SALTPUR SHIPPING & DELIVERY POLICY

Fast, Secure & Reliable Delivery Worldwide

Whether you're ordering a single lamp for your home or pallet loads for your business, Saltpur ensures secure packaging, efficient dispatch, and reliable delivery across South Africa and worldwide.

Domestic Shipping (South Africa)

Dispatch Time

Most orders dispatch within 1–3 business days from our Johannesburg warehouse.

Delivery Time

  • Major cities: 2–5 business days
  • Regional areas: 3–7 business days

Delivery Partners

We use trusted courier partners across South Africa to ensure safe and timely delivery.

Tracking information will be emailed once your order ships.

Click & Collect / Arrange Your Own Courier

You may arrange your own pickup or courier by contacting our team before ordering.

International Shipping

We ship worldwide. Shipping cost varies based on destination and order size.

Shipping Methods

  • International courier (small to medium shipments)
  • Freight / pallet / container options for bulk orders

Duties & Customs

International orders may be subject to import taxes or customs fees, payable by the recipient.

For smooth delivery, please check your country’s customs requirements before placing your order.

Wholesale & Bulk Orders

Large orders are shipped via freight or pallet delivery.

Freight Quotes

Bulk shipping rates are provided case-by-case based on:

  • Destination
  • Order weight & volume
  • Delivery access (warehouse, store, distribution hub)

We also offer export directly from Pakistan for container-level orders.

Our Packaging Standards & Delivery Policy

Packaging & Handling

Each product is carefully packed to protect against transit damage. We use:

    • Double-layer protective packaging
    • Cushioning for fragile lamps
    • Secure pallet wrapping for bulk orders

Order Tracking

Once dispatched, you will receive:

    • Order confirmation email
    • Tracking link (for courier shipments)

For freight orders, tracking and delivery coordination are provided directly by our logistics team.

Failed Delivery & Address Issues

If a shipment is returned due to wrong or incomplete address:

    • Reshipping fees may apply

Please double-check your address before confirming your order.

Questions? We're Here to Help

For shipping inquiries:

📩 support@saltpur.co.za
📞 Phone: +27 11 839 6583

For wholesale & freight:

 📩 wholesale@saltpur.co.za